G.I.Jim wrote:I have to respectably disagree here. Walmart is not to blame for these shootings. While they've had 2 shootings in a short time, look how many stores there are nationwide. If that many stores were privately owned by other companies and sold similar items, I promise you'd have a shooting here or there also. You could say the same thing about a McDonald's being at fault if an employee in one of their restaurants snapped and shot someone. To me, that's like saying guns are responsible for shootings. PEOPLE are responsible.
When I was a manager of three departments in Lowe's years back, there were classes and tests that the security guards (can't recall their title for them) had to watch and take. They were all well informed of what was acceptable and not acceptable conduct. I would bet my bottom dollar that Walmart has the same training for their employees.
It's the employee who is at fault here. JMHO

I think my take and stand on this situation has been misunderstood and if so, it's my fault for not being clearer.
I agree with everyone here that shoplifting is unacceptable no matter the reason. There just isn't any justification for it. That said, I also believe there is a right way and tons of wrong ways to deal with a situation and apparently WalMart is not leaning toward the right way as evidenced by the recent deaths which occurred at the hands of their associates on their property. You're absolutely right, Jim, they do indeed have a training program for their Asset Protection associates. It lasts 6 hours. In addition to their comprehensive training on how to approach, deal with, and apprehend shoplifters, they also fill out all their paperwork, watch videos about the history of the company, 8 reasons why unions are not good for business, and what to do in case of an emergency. They also take a tour of the store and meet all the department heads. During the hour or so that's actually devoted to training for their position, they are taught that they are never to try to apprehend a suspected shoplifter once they have left the store and only go outside to get a description of their vehicle and license plate if possible. The next thing they are to do is call the police and LET THEM ENFORCE THE LAW!
My complaint in my OP is that the company is not training these people to do their jobs correctly and it's getting people killed! Let's say the roles were reversed and in each of the cases an employee was the one killed. Had they followed procedure and been taught the very real dangers that exist when confronting shoplifters outside the store, things might be different.
Here's another item of interest that's going to make your head explode and I swear I'm not making this up or exaggerating the numbers. Ready...??
Each store is EXPECTED to show a loss due to theft based on quarterly sales projections which are derived from the demographic of the particular store. This specific loss is a completely separate category from spoilage, damage, etc. I can't remember the exact formula used to generate the figure but it's huge. An average store in an area with a low crime rate, higher percentage of owned property than rented, etc. will have an acceptable Theft Shrinkage Index (TSI) of right around $1 Mil. The store I started at was one of the first Super-Supercenters with 250,00 sq. ft. of retail space in a very nice area and our 1st year's TSI was $1.7 Mil! No Shit! Another little known tidbit about them is THEY WON'T PROSECUTE for thefts of $25.00 or less! Fact!
The point I'm making here is they have provisions and programs already in place to absorb a fair amount of the theft they already know is going to happen. That being the case, they need to train their people appropriately and remind them often that they are not the police and that should they take the law into their own hands, they can and will be prosecuted accordingly.
Working overnights you get a lot of shaky looking people wandering the aisles for long periods at a time presumably scoping out the situation and taking mental notes. I never paid too much attention to them after alerting AP to their presence and let those guys follow them via 158 High Res, color cameras all of which are connected to DVR's. (Yeah, one of the things about WM being so big and having sooooooooo much $$ is they have the best of the best when it comes to anything computer and/or surveillance related!) The ones I would personally keep track of were minors who try to steal alcohol. That one was very important to me and I always got involved whenever any of the AP team and/or mgmt. team was notified.