"Hey, we love Journey as much as you all do. We miss playing music for all of you. Right now, Steve Perry does not want to tour with us. We respect his decision, however, we are really passionate about our music and would like to continue. Therefore we have hired a new singer who is going to sing for us. Everyone in the band knows that this guy is not Steve Perry. But we ask that you embrace him as a fellow Journey fan who loves our music as much as you do. If Steve Perry ever decides that he is ready to share the stage with us, we will welcome him with open arms. Until then, we are just trying to do what we do best - and that is playing Journey music."
Instead of pleading with the fans along these lines, the opposite occurs. They stuck Steve Augeri in the band and boasted about how great he was. They dissed Perry and put him down. They didn't allow any Perry fans to defend their favorite singer on the BackTalk forums (now defunct). Then they toss JSS to the wolves and give him big promises. JSS gets canned and the new "better than Steve Perry" singer Arnel Pineda is hired. Instead of Journey members asking fans to embrace him, Arnel's Filipino fans get on forums and start boasting about Arnel being better than Steve Perry.
It all makes for interesting reading and some very spirited debate, but man - a little PR could have gone a long way to getting Journey's fans to rally around the one thing they all have in common: Their love for Journey's music.
